Job Title: Patient Care Team-Phone Operator

Full-Time, Monday-Friday: 8:00 am – 4:30 pm

Job Overview

Urology of St. Louis is seeking a professional and enthusiastic individual to answer and route incoming calls for a busy urology practice. The ideal candidate shall be detail-oriented and have excellent problem-solving and customer service skills.

Core Functions:

• Answer incoming calls from 20-line phone system and perform basic triage to ensure proper call routing
• Take average of 80-100 inbound calls per day
• Maintain low number of missed calls and zero bounced calls per day
• Maintain low unavailable time per day
• Properly utilize call wrap up feature
• Schedule new and existing patient appointments and tests
• Ensure data entered is accurate and thorough
• Index incoming faxes
• Handle incoming referrals
• Assist in disseminating medical records
• Handle incoming Triage situations
• Accurately chart information in EMR system
• Complete other duties as assigned

Qualifications:
Required:
• High school diploma or GED

• Ability to multi-task in a fast-paced high-pressure environment

• 3+ years customer service skills

• Knowledge of basic medical terminology

• Basic understanding of health insurance

• Intermediate computer skills

• Ability to sit for long periods of time

• Ability to be on the phone for 7+ hours per day

Preferred:
• Experience with Allscripts EMR

• 1+ year experience in busy medical setting

• 1+ year multi-line phone experience

• 1+ year electronic medical records experience

• Specialty office and/or urology experience