Medical Receptionist Supervisor

Medical Receptionist Supervisor

Position Title: Medical Receptionist Supervisor
Reports to: Office Manager
Job Status: Full-Time
FLSA Status: Non-Exempt
Positions Supervised: Medical Receptionists

Position Summary:
This position is responsible for the supervision of Medical Receptionists, assisting managers and directors with administrative processes, and performing other assigned duties when necessary and as assigned.

Essential Functions:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
• Effectively train, manage, and coach a team of Medical Receptionists, assess gaps, provide professional development; support goal setting and conduct 1:1s.
• Hold all team members accountable to standards, expectations, KPIs for their roles consistently.
• Deliver continuous feedback to team members, sharing accolades and opportunities in real-time. Be on the floor, listening and engaging with team members to provide on-the-spot, face-to-face coaching.
• Balance the needs of the business with the needs of the team. Be an active member of management, holding yourself and team members accountable.
• Invest in self-development. Seek opportunities to expand management and leadership skills through mentoring, workshops, and training, both internal and external.
• Monitoring and supervising incoming revenue.
• Empower staff to meet and track their daily and yearly goals.

To perform the job successfully, an individual should demonstrate the following competencies:
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Able to read and interpret written information.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Follows through on commitments.

Education and Experience:
• High School diploma and/or equivalent education
• A minimum of 2 years of management or supervisory experience preferred
• Excellent reliability and record of responsible attendance.
• Proficient in a variety of MS Office applications, and solid computer skills.
• Able to communicate effectively with diverse audiences through various means.
• Strong spelling and grammar skills.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include Close vision and Distance vision. While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear.

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