Position Summary:
The Urodynamic Technician performs tests to analyze symptoms of problems with the urinary tract with a high degree of precision to ensure accurate diagnosis of patients. Testing is performed under the supervision of physicians. The Urodynamic Technician has a responsibility to put patients at ease while preparing them for urinary testing and during the actual testing procedures.

Essential Duties and Responsibilities:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
• Greets and escorts the patients to the Urodynamic rooms.
• Explains and performs the urodynamic testing to the patient.
• Runs a urine analysis when necessary.
• When necessary if the doctor is seeing the patient immediately after the test, the urodynamic technician will escort the patient to an exam room and let the doctor know what the findings were.
• Cleans and disinfects the room and equipment for the next patient.
• Stocks rooms when necessary.
• Verifies eligibility and benefits for upcoming urodynamic patients.
• Obtains authorizations if needed.
• Monitors daily schedule to facilitate a smooth patient flow.
• Returns phone calls, provides needed information, or takes messages when appropriate.
• Washes, disinfects, and prepares equipment for onsite sterilization when needed.
• Administers injections as ordered by the physician/physician assistant prior to testing being done.
• Is utilized as a back-up medical assistant with all the responsibilities of a medical assistant.
• Notifies manager of any difficulty with patients or equipment malfunctions and when supplies are needed.

LISWT Essential Duties and Responsibilities:
• Room and prepare patients for their office visits (take vitals, collect, and process specimens, etc.)
• Communicate effectively with the provider about the patient’s status and presenting problem(s)
• Carry out provider orders, to include performing specified procedures including Shockwave Therapy (LISWT) for erectile dysfunction.
• Accurately chart encounter in EMR system
• Inform patients via telephone of test results and discuss and fill prescription refills
• Schedule procedures and surgeries, when necessary
• Catheterization of patients
• Occasional travel to other clinics may be required due to business needs

Other Responsibilities may include working as Triage Coordinator.

Triage Coordinator Essential Duties and Responsibilities:
• Communicate effectively with the provider about the patient’s status and presenting problem(s)
• Carry out provider orders/instructions
• Direct patients to the most appropriate level of care
• Accurately chart information in EMR system
• Manage patients’ medical questions and concerns

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
• Customer Service – Manages difficult or emotional customer situations; responds to requests for service and assistance; meets commitments.
• Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
• Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Education and Experience:
•  MA Certification required upfront or within 6 months of hiring
• Certified Surgical Technologist preferred
• At least 1-3 years of previous experience as a registered MA preferred.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.